Below is information received from Grant Shapps MP.
Compensation available for users of the Govia Great Northern service following the May 2018 timetable change.
Enhanced compensation (amounting to one month’s free travel) applies to anyone who held a season ticket during the recent major rail disruption.
Those who travelled 3 days+ per week during this period are also due a pro-rata month of compensation.
If you or your local friends, neighbours and colleagues were travelling post May and experienced the timetable chaos, then this is the link to follow: https://railcompensation.thameslinkrailway.com.
Season ticket holders should have been contacted by now, but if not then you can make yourself known using the above link. Eligible non-season ticket holders (i.e. those who travelled 3 days+ and can show this using credit card statements, receipts or carnet tickets) will find details on the same website by 30 November 2018.
Commuters are able to claim one months free travel, regardless of whether they have already claimed through the Delay Repay scheme.